Employee Services Operations

The Human Resources Department, Employee Services Division is committed to providing continued service to all City of Detroit staff and visitors. However due to the current COVID-19 pandemic, access to Employee Services will be modified by limiting (as much as possible) all face-to-face contact with our customers.

Contact with Employee Services via our HR Call Center line (313) 224-8584 (Option #7) or via email to your department’s assigned Employee Services Consultant or Manager is requested.

We also want to remind you of the UltiPro self-service options that are accessible via your desktop computer as well as via the mobile app. Please feel free to call the HR Call Center line at 313-224-8584 (Option #7) for assistance with accessing UltiPro self-service features.

Attached is a copy of the Employee Services Directory, which includes all of our Consultant/Manager staff, the departments they service, emails and contact numbers. In the event your department’s hours are 24/7, your designated Employee Services Consultant or Manager will be available to assist you. Currently, the following locations will continue to have Employee Services staff on site Monday – Friday (8am – 5pm).

• CAYMC (2 Woodward Ave.)
• GSD (115 Erskine)
• DDOT (1301 E. Warren)
• Fire / Public Safety Headquarters (1301 3rd Ave.)
• Additional Resources:
• FMLA inquiries: Betty Ochoa, Leave Administration Specialist [email protected], (313) 348-2458
• Benefits Express: (855) 224-6200
• Employee Assistance Program: Health Management Systems of America (800) 847-7240

Thank you for your patience and partnership as we strive to ensure the safety and well-being of all City of Detroit employees, as well as continue to provide you with exceptional customer service.